Shipping policy
Thank you for shopping with Nutriveska. This Shipping Policy explains where we currently ship, how orders are processed, available shipping methods, delivery estimates, and what to do if there is an issue with your shipment.
Shipping Destination
Nutriveska currently ships to addresses within the United States.
Orders are fulfilled from our U.S. fulfillment location in Miami, Florida.
At this time, orders placed through nutriveska.com are not offered for international delivery unless an international shipping option is specifically shown at checkout.
Order Processing
Orders are processed after payment has been successfully completed.
Processing occurs on business days, excluding weekends and U.S. federal holidays.
Orders placed during holidays, promotional periods, or unusually high-volume periods may require additional processing time.
Once an order has entered fulfillment, we may not be able to change the shipping address or cancel the order.
Shipping Methods and Rates
Nutriveska currently offers the following shipping options within the United States:
| Shipping Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $3.99 | 3–5 business days |
| Express Shipping | $5.99 | 1–2 business days |
Free Shipping
Orders with a merchandise subtotal of $40 or more qualify for free shipping.
The applicable free shipping option will be displayed at checkout.
Orders below $40 are subject to the shipping rates displayed above and at checkout.
Delivery Estimates
Shipping estimates begin after the order has been processed and transferred to the carrier.
Standard Shipping generally takes 3–5 business days in transit.
Express Shipping generally takes 1–2 business days in transit.
Delivery dates are estimates rather than guarantees. Actual delivery times may be affected by carrier operations, weather, holidays, destination, address accuracy, or circumstances outside Nutriveska's reasonable control.
The shipping speed and cost shown at checkout will be the applicable terms for your order.
Tracking Information
When tracking information becomes available, it will be sent to the email address or contact information provided during checkout.
Tracking information may take some time to update after a shipping label is created.
Customers can use the provided tracking number to monitor shipment progress directly with the carrier.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an address error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment.
Nutriveska is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Packages
If your shipment appears significantly delayed or tracking indicates a delivery problem, contact us at:
Please include your order number.
We will review the available tracking information and assist with the appropriate next steps.
Damaged, Defective, or Incorrect Orders
Please inspect your shipment when it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, contact:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where appropriate
We will review the issue and provide instructions for resolution.
Returns involving damaged, defective, or incorrect products are also governed by our Return & Refund Policy.
Returns
Returns are subject to our Return & Refund Policy.
Customers should obtain return authorization before sending any item back to Nutriveska.
Please review the Return & Refund Policy for information regarding:
- the 30-day return window
- eligible product condition
- return-shipping responsibility
- damaged or defective products
- refunds
- non-returnable products
Contact
For questions about shipping or delivery, contact: