Refund policy
We want customers to understand our return process clearly before making a purchase. Nutriveska offers a 30-day return period, beginning on the date your order is delivered.
Eligibility for Returns
To qualify for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Returned with the original safety seal intact
- Accompanied by proof of purchase
Because Nutriveska products are dietary supplements, opened, used, or unsealed products cannot be returned for health and safety reasons, except when an item arrives damaged, defective, or incorrect.
How to Request a Return
To request a return, contact us within 30 days of delivery at:
Please include your order number and the reason for your return.
Do not send a product back before receiving return authorization from Nutriveska. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide the return address and instructions for sending the product back.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains the wrong product, contact support@nutriveska.com as soon as possible and include your order number and photographs of the issue when appropriate.
After reviewing the request, we will provide instructions for resolving the issue.
For approved returns caused by a damaged, defective, or incorrect item, Nutriveska will cover the applicable return-shipping cost.
Returns for Other Reasons
Eligible unopened and unused products may also be returned within the 30-day return period if you change your mind about your purchase.
For these approved returns, the customer is responsible for return-shipping costs.
Original shipping charges are not refundable unless the return results from an error by Nutriveska or the product was damaged, defective, or incorrect.
Non-Returnable Products
We cannot accept returns of:
- Opened or used dietary supplements
- Products with broken or removed safety seals
- Products damaged or altered after delivery
- Gift cards
- Products specifically marked as final sale
If you are unsure whether your product is eligible for return, contact us before shipping it.
Sale and Promotional Items
Unless an item is specifically marked final sale, products purchased during a sale or promotion follow the same return conditions described in this policy.
Exchanges
Nutriveska does not currently offer direct exchanges.
If you would like a different product, you may return an eligible item according to this policy and place a new order separately.
Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days.
Your bank, card issuer, or payment provider may require additional time to process and post the refund after it has been issued by Nutriveska.
If more than 15 business days have passed since we confirmed approval of your refund, contact:
European Union Orders
If an order is shipped to a country where applicable consumer law provides additional cancellation or return rights, those statutory rights will apply in addition to this policy.
Products returned under applicable consumer-law rights must still satisfy any legally permitted health, hygiene, and product-safety restrictions.
Contact
For questions regarding returns or refunds, contact: